USABG A-Team

        Congratulations on beginning the next step of your future!

We are so excited to have you as a part of our team. We want you to know that we are here to support you at each step along the way. Your up-line manager, John Ruhlman, has been in this industry for the past 16 years.
While with USA Benefits Group, John has remained a top 3 agent year after year, continually
pushing the bar to new limits and successfully building a team along the way. He credits his
success to a strong work ethic, competitive drive, and the support of elements he has instilled
around him. As a manager and member of the USABG Leadership team, John prides himself in
assisting the agents around him reach their fullest potentials. He is readily available six days a
week to help a fellow agent with anything they may need. Though he keeps multiple contact
points available to his team and others, he believes that it is up to the agent to put the work into
their business. Amanda Ruhlman, John’s wife, handles many of the operational structures of
their personal business and team. Amanda has worked within the business in many of the
supporting roles beside John for the last 13 years. She comes with a background in Website
and Database Development and general software systems. This in addition to her knowledge of
our industry has led to an excellent resource for agents and industry professionals to go to for
support. Amanda guides agents to improve their productivity and efficiency within their business.
She also provides our team’s first line of support for DYL, email systems, CRMs, and much
more. She is consistently looking for more efficient procedures and methods to help our team
continue to succeed. Along with the above, she assists John in monitoring and training the
agent team for continued growth.

To help support you as a member of our team we have set up multiple guides and
systems to boost your productivity and knowledge. We believe that with communication and the
proper support all of our agents can achieve unlimited success.
Slack is used for our team's chat connection, all team members have access to our Agent
channel, which allows for questions and ideas to flow freely throughout our team. You will also
be able to have direct message contact with John and Amanda Ruhlman to assist you with any
direct needs. We also utilize Slack when we bring on appointment schedulers, so that you are
able to contact them directly to instantly pass appointments along as needed.
ATeam Meetings are held weekly at 11am EST on Thursday via zoom. All active team
members are able to participate as we discuss product specific topics, business and productivity
advice, case specific questions, and anything relevant to our team. We find it a great time to not
only get John’s specific insight but the knowledge of other team members as well. It also serves
as a light hearted environment in which our team can connect and bond together. Though these
meetings are not required, they are something we suggest planning to attend.
Pillar Reports is used for our agents, especially during the first year as a guide for not only you
but for us as well. When using the reports we are able to see in which areas of your opening or
pitch we need to further assist you on, along with showing us if you are following the guides we
have put as stepping stones for your success.

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USABG offers a wide range of product live and recorded training as well as the Deep Dive call
that is held by one of our industry professionals. Monday Sales Calls are a great way to find
out the latest updates in the industry as well as any exciting in house announcements and a
chance to win free leads!. You will see all the top agents consistently attend as they block their
calendar to ensure there is no conflict. This is held weekly at 11am EST.
We know your first few days as an agent with us can be overwhelming, so we have put
together a New Agent Checklist to ensure you complete everything you need to in an orderly
fashion. We have attached it to this email for your convenience. Please save or print the
checklist for your use. In addition to your checklist, if at any time you have questions please
reach out to us.
Once you have gone through the enrollment process it is important that you begin your
contracting. You will find specific information in your USABG Agent back office about how to
submit this. While you are waiting for your contracts to process please be sure to upload a
Professional Agent Photo. This image will be used on your Agent website as well as displayed
on the Live Leadboard and Monday calls. Ensure this photo has a plain or simple background
(no car or bathroom selfie’s), and you are dressed in an appropriate manner. Once your initial
steps have been completed, head to your Agent Back Office and activate your specific product
links and licenses. A How to Guide is located under “Resources”. Following your contracting
completion you will have access to the USABG Trainings. There is an 8 part New Agent
recorded required training that is located in the agent back-office. Those will need to be
completed to be considered to receive your status as a “Signature Agent” with USABG.
Again, welcome to the A-Team! We are so excited to begin working with you!